House Policies


Additional Persons

Room rates are based on single/double occupancy. There is a charge of $10.00 per person per night for each additional person in a room, regardless of age. Desert Pearl Inn reserves the right to limit the total number of occupants in a room. King rooms and suites are limited to four persons; Double Queen rooms to six persons. Rollaway beds are not available. Every room has a queen sofa sleeper.


Cancellation Policy

Should you need to cancel your reservation, advance notice is required 72 hours before 6:00 p.m. Mountain Time of your arrival date. Failure to do so will result in a no-show charge to your credit card in the amount of one night’s stay including taxes. Be sure to obtain a cancellation number and keep it for future reference. There will be no refund of your deposit should you fail to timely cancel and any other nights reserved will automatically be cancelled. Group cancellations are governed by group agreements.


Change of Room Policy

If you require a room type change, it is your responsibility to vacate your current room by checkout time. Should you fail to do so, Desert Pearl Inn staff is authorized to enter the room and relocate your belongings to the agreed upon room type. If you are scheduled to check out and fail to vacate your room in a timely manner and unless other arrangements have been made, Desert Pearl Inn staff is authorized to leave your belongings in your room and charge you for an additional night if there is vacancy or move your belongings to the office if there is no vacancy.


Check Cashing

Due to the small amount of cash kept on hand at the front desk, we are not able to cash checks. ATMs are conveniently located at Zions Bank and Sol Foods Supermarket, in the center of town.


Check-In and CheckOut

Desert Pearl Inn is on Mountain Standard Time and observes daylight saving time.

Check-in time is after 3:00 p.m. At check-in, your credit card will be authorized for the full amount of your stay including taxes.

Checkout time is no later than 11:00 a.m. unless a later checkout time has been pre-approved. Late checkouts can only be approved by the manager on duty on the morning of departure and are subject to housekeeping’s ability to accommodate such a request. Late checkouts without pre-approval will be charged a full night’s stay.


Cooking

No barbeque grill or hot plate cooking is allowed in guest rooms or on guest room balconies/terraces.


Credit Card Policy

In order to guarantee your reservation, a credit card valid through the date(s) of your stay must be on file. We accept American Express, MasterCard, VISA, and Discover. 72 hours prior to arrival, your card will be charged a deposit in the amount of your first night room rate plus tax. At check-in, your credit card will be authorized for the remaining amount of your stay including taxes. For your protection, we require the presentation of positive identification such as a valid driver’s license or passport in conjunction with a credit card.


Cribs

Cribs are available on a reserved or first come, first served basis. Contact the front desk or housekeeping for crib service. Unless you have reserved a crib as part of your reservation, there may be a nightly charge of $10.00 plus tax.


Damage and Theft

You shall be responsible for damage to rooms or other hotel facilities or theft of property of Desert Pearl Inn caused by you, your children, agents, or visitors. All costs, charges, or fees incurred by Desert Pearl Inn resulting from the repair of damage to hotel property or to replace stolen property will be charged to your credit card on file.


Groups

Group reservations must be made through our group department. A group is any series of bookings where five or more rooms are reserved for any given night(s) by one or more persons related in any manner. Group reservations are subject to special booking and cancellation policies that may not be the same as those for an individual reservation. Any group or individual reservation(s) that is part of a group and not reserved through our group department: a) will be subject to a cancellation term of no less than 30 days prior to the scheduled arrival date and will be charged a late cancellation fee if not cancelled by that date; b) may be considered at the discretion of Desert Pearl Inn as null and void. For group lodging, please phone our Group Coordinator at (435) 772-8888.


Indemnification

Desert Pearl Inn has no responsibility for damages or loss to any personal property on or about the premises and Desert Pearl Inn assumes no bailment for personal property.


Keys

Please safeguard your room keys. We have done everything in our power to provide key security for your safety and cannot be held liable for lost or misplaced room keys. If it is necessary to obtain an additional room key, front desk personnel will require positive identification for your safety. Upon check-out, please either leave your key(s) in your room or give them to the Front Desk.


Liabilities

Desert Pearl Inn shall not be liable for non- and/or incomplete performance when such is attributed to acts of war, civil disturbances, acts of God, natural disasters (whether listed herein or not) and are beyond either party’s control and that of their respective staff, labor disputes or strikes, government regulations (federal or not), travel and transportation restrictions, riots, fire, national emergencies, non-availability or shortage of food, beverages, and supplies. You agree to indemnify and hold harmless Desert Pearl Inn, its officers, agents, and employees as a result of any personal injury, loss or damage of personal property, mishap and attorney’s fees occurring, claimed, or alleged to have occurred on Desert Pearl Inn premises or property due to any other than causes occasioned by gross negligence.


Pets

No pets (other than service animals) are allowed in guest rooms or anywhere on the property of Desert Pearl Inn. Any damage or extra cleaning arising from a pet will be charged to the room’s credit card on file. Pet owners are responsible for removing their pet’s waste from the grounds. Zion National Park does not allow pets on shuttle buses. Our Front Desk will be happy to suggest boarding alternatives.


Quiet Hours

Between the hours of 10:00 p.m. and 8:00 a.m., guests must observe quiet hours and refrain from excessive noise that would disturb other guests.


Rates

Room rates are based on single/double occupancy. All rates are subject to applicable state and local taxes, are quoted in U.S. dollars, are subject to change without notice, and are not guaranteed without a confirmed reservation. Holiday and weekend rates may be higher. There is a charge for each additional person per night, regardless of age.


Room Inventory

Your room will be carefully inventoried both before your arrival and immediately after your departure. Should you choose to take anything from the room, your credit card will be billed the replacement value.


Smoking

All rooms, suites, balconies/terraces, and the pool area are smoke-free. Smoking on the property is allowed in restricted areas only. For location of these areas, please refer to the Inn’s property map on our website, in your room directory, or on the handout sheet provided at check-in.


Swimming Pool and Hot Tub

Our heated outdoor swimming pool is open March into October, temperature and weather permitting, for all guests from 8:00 a.m. until 9:30 p.m. and for adults only from 6:00 a.m. to 8:00 a.m. The hot tub is open year-round and has the same hours as the swimming pool. Adults only may use the pool area from 9:00 p.m. until 11:00 p.m. provided quiet is observed so as not to disturb sleeping guests. The pool area is to be used only by Desert Pearl Inn registered guests.

No lifeguard services are provided. Children may not be left unattended and must be accompanied by an adult at all times when using the pool.

Utah State law also mandates that no child under the age of five years is allowed in the hot tub. Children, ages 5-14, require adult supervision at all times.

Out of courtesy to other swimmers, children not yet toilet trained must wear waterproof diapers and/or waterproof outer pants whenever in the swimming pool.


Violation of Rules

Accommodation may be denied for visible intoxication, possession of controlled substances, inability or unwillingness to pay, public nuisance, use of premises for unlawful purposes, or for violation of the House Rules of Desert Pearl Inn or for any reason whatsoever based solely on the discretion of Desert Pearl Inn. Guests asked to vacate the premises will not receive a discount or refund of any kind.